Security
Run LINE on the reliability of Salesforce.
As a service entrusted with customer conversations, we're explicit about where data lives and how it's protected.
Data handling and access control
Passed the AgentExchange security review
Published after passing Salesforce's third-party security review.
Customer data stays in Salesforce
Friend profiles and interaction history are managed inside your own Salesforce org.
Encrypted storage in domestic regions
Chat history and media are stored encrypted in domestic AWS infrastructure.
Access control via permission sets
Permission sets for users, marketers and admins control who can see and do what.
Two layers of authorization
Org-level authorization and per-user permission checks combine to prevent overreach.
Five-year message retention
Messages are retained for five years during your contract, available for audits and reviews.