LINE operations

Everything you need to run a LINE Official Account, inside Salesforce.

Broadcasts, rich messaging, auto-replies, friend management and analytics — the daily essentials, connected to your Salesforce customer data.

Broadcasts

Select the audience with a Salesforce report and send. Large lists can be imported via CSV.

Schedule broadcasts for a specific time, or set up weekly and monthly recurring sends.

Who received what and when is recorded, with aggregated results to review.

Get notified in Slack when messages arrive, so responses start sooner.

Manage buttons, confirmations, carousels, Flex Messages and quick replies as templates.

Build the menu at the bottom of the chat, with per-friend variations beyond the default.

Create and distribute coupons on LINE to prompt visits and purchases.

Switch the sender name per rep or brand for broadcasts and replies.

Respond automatically with a set message when specific keywords arrive.

Friends link to Leads and Contacts automatically when they add your account or message you.

Issue add-friend URLs per campaign and see who joined, when, and from where. Add-friend landing pages are included.

Run several LINE Official Accounts — per brand or per store — from one Salesforce org.

Check message volume and AI usage in Salesforce at any time.

1:1 conversations by operators, with AI-drafted reply suggestions.