AI agent

An AI agent that operates Salesforce while it talks with customers

LAMP's AI agent responds to customers on LINE while reading and updating Salesforce data. You build it without code.

Work gets done inside the conversation

Beyond answering questions, the agent reads and updates Salesforce records and runs business Flows as the conversation moves along.

Take a restaurant reservation: checking availability, running the reservation Flow and updating the customer record all happen in one conversation. The demo shows that sequence.

Green Table Omotesando

LINE Official Account

21:04

Could I book a table for two this Saturday?

Checking availability in Salesforce

Thank you for reaching out! This Saturday we have tables at 17:00 and 19:30. Which would you prefer?

21:04

21:06

19:30 please

Running the reservation Flow

Updating the customer record

Your table for two this Saturday at 19:30 is confirmed. We'll send a reminder the day before.

21:06

Tools you can give an agent

Give each agent the tools its job needs.

Record search

Looks up customers, products and interaction history in Salesforce to ground its answers.

Record creation

Creates Salesforce records on the spot from what it learns in the conversation.

Record updates

Applies changes and additions from the chat straight to existing records.

Flow execution

Calls your existing Salesforce Flows — reservations, applications and more — from the conversation.

Agent handoff

Hands work to agents with different roles, dividing up complex responses.

Image generation

Produces images and shares them right in the conversation.

Reply choices

Offers the next step as tappable choices, saving customers the typing.

A no-code agent editor

An agent's role, knowledge and tools are assembled in a drag-and-drop editor. No programming required.

Build by drag & drop

Connect instructions and tools as nodes and design the agent's behavior visually.

Template gallery

Start from templates by use case and adapt them to your business.

Library & distribution

Version your agents and copy them across environments for reuse.

Three ways to respond

Choose how to respond per LINE account and per time of day. AI at night, your team during business hours — it's just configuration.

Bot

The simplest option: instant replies from templates and keywords.

AI agent

Your own agent, built in the editor, uses its tools to complete the response.

Agentforce

Responses from agents built in Salesforce Agentforce, delivered straight into LINE.

Supported models:OpenAI

Journeys you can build

Combine the tools to build different kinds of customer journeys.

First response that never sleeps

Trigger: An inquiry arrives on LINE at night or on a holiday.
What LAMP does: The AI clarifies the request, looks up product and customer records in Salesforce, and answers on the spot.
What lands in Salesforce: The conversation and its outcome are recorded, ready for your team to pick up the next morning.

Conversations that become customer data

Trigger: Questions and preferences arrive after a campaign or a new friend-add.
What LAMP does: The AI asks follow-up questions, organizes what it hears, and puts it on the Salesforce record.
What lands in Salesforce: Preferences and context land on the Lead or Contact, ready for the next proposal.

Broadcasts timed to the experience

Trigger: A Salesforce report selects the audience.
What LAMP does: Messages go out automatically — ten days before the booking, the day before, and on the day itself.
What lands in Salesforce: Delivery results are aggregated to inform your next segmentation.

See LINE × Salesforce AI service on a live screen

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